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Our Purpose
We exist to build the most successful small and medium-sized insurance companies in the world.
Shawna Jordan
Senior Consultant at FiveM
“Integrity is so important to me and it’s at the heart of why I joined FiveM. We’re hard working and can have constructive conversations and everyone’s dignity remains intact. We respect one another.”
Redefine insurance modernization using a data-centric approach and decades of expertise to create simplicity, strategic focus, and new growth opportunities.
We accomplish this through our deep expertise, comprehensive strategy development, and technological innovation to tackle process inefficiencies and technical debt. We partner closely with our clients to optimize every aspect of their operations from distribution strategies to
technological modernization.
Mid-market insurance companies are outperforming larger organizations, leading the industry in growth and customer satisfaction.
We have a pivotal role in transforming the insurance
landscape, making it more agile, efficient, and
responsive to the evolving needs of consumers. We see a world where insurance is not just a necessity but a
strategic advantage for our clients, enabling them to
exceed expectations, capitalize on new opportunities, and set new standards in the industry.
“Miguel is always pushing for feedback and challenging us to think differently. We are all continuously contributing to the success of FIVEM and our clients.”
David Janas
PMO Strategist at FiveM
We are self aware and authentically true to ourselves and others.
We have a passion for learning and charting new paths.
We follow through on our promises, lead with integrity, and always have the best interest of others in mind.
We are passionate innovators driven to achieve the greatest level of success for ourselves and our clients.
We support one another and are empowered by our unique and invaluable experiences. We are unafraid to take risks.
We are passionate innovators driven to achieve the greatest level of success for ourselves and our clients.
We support one another and are empowered by our unique and invaluable experiences. We are unafraid to take risks.
We are passionate innovators driven to achieve the greatest level of success for ourselves and our clients.
We support one another and are empowered by our unique and invaluable experiences. We are unafraid to take risks.
Meet the Team
We are grounded in the belief that small and mid-sized insurance companies have the potential to lead the market through innovation, efficiency, and superior customer service. We are dedicated to taking our decades of industry experience to redefine what’s possible in insurance, successfully guiding
companies through the complex landscape of modernization, growth, and profitability.
Our commitment is to empower our clients and each other to safely navigate the future with confidence and strategic agility.
Founder & Principal Consultant
Influencing Change: Transformation, Modernization & Crisis Management
Miguel thrives on taking on difficult and strategic challenges. He leverages his strength to paint a vision, communicate and rally support for the seemingly impossible. Beyond the thrill of technology, Miguel is especially motivated by seeing the results of his unique leadership style that proven successful when it comes time to moving large groups of people to do difficult things.
Having worked for notable industry brands such as Willis Towers Watson, Allstate, and Pan-American Life Insurance Group - across a broad array of business and technology, Miguel brings a host of experience that spans multiple lines of business and distribution models.
In addition to Miguel’s professional career, he served on the Boards of the Hubbard Street Dance Company and Chicago Chapter of the Association of Latino Professionals for America. He was recognized by Chicago United as a 2019 Business Leader of Color, is a 2018 Fellow of Leadership Greater Chicago, and is an Adjunct Faculty Member at the Lake Forest Graduate School of Management. Miguel received an MBA from Rider University and a BS in Business Administration from Metropolitan College of New York.
Managing Director
Frank comes to us from Grant Thornton’s Insurance Strategy Practice where he led corporate and growth strategy initiatives across multiple lines of business. Projects included launching fully-owned or joint venture MGAs, bringing to market new products, developing product turnaround strategies, and providing exposure analyses during M&A diligence.
Frank was originally an operations leader focusing on continuous improvement and creating new capabilities to respond to changing CPG markets. Most notably, he led organizational change at PepsiCo as the firm prioritized entering and growing e-commerce presence. He has also led startups through launch and growth stages.
He is a licensed life insurance producer in Illinois, earned an MBA from the Kellogg School of Management and his BA from Marquette University.
Senior Operations Consultant
Shawna is an accomplished product leader with a demonstrated history of operational process improvements and over 15 years of experience in Property & Casualty Insurance. Shawna’s expertise crosses process improvement and product strategy. Experiences include streamlining comp rater business processes at Nationwide and building M&A data infrastructure.
She is a licensed personal lines producer in Iowa and a Certified Scrum Product Owner and Scrum Master.
Senior Consultant, PMO Strategy
David is an expert PMO strategist. His 17 years of experience in IT spanned roles from business analysis, QA, project, portfolio, and PMO management with 12 of those years in the insurance industry. David has an emphasis on data driven-decision making, process optimization, and value realization. Projects have included implementations with Guidewire, HRIS, SAP Concur, Power BI, Cognos, and Microsoft SQL Server.
He is a Certified Scrum Master, a Certified Professional in Business Intelligence, and holds an MBA and Software Engineering Masters from Penn State University.
Market Development Executive
As a Market Development Executive, Childress spearheads the integration of sales and technology, building automated and efficient sales processes. His education in Chinese and Economics from The University of Queensland, Australia, underpins his outlook and approach to sales strategies and continuous improvement. His career path has been built through tech and sales, where he notably spearheaded a new sales campaign for Sears and helped develop a growth strategy focused on a minimum of $400k a quarter in financial gain. He lives by the motto, “Most of the things worth doing in the world had been declared impossible before they were done,” a reminder that the limits of possibility are there to be pushed.
Digital Marketing Manager
Elizabeth is a seasoned Digital Marketing Manager known for her expertise in integrating digital strategies with innovative marketing solutions. With a Master’s in Digital Audience Strategy from Arizona State University and a Bachelor’s in Digital Media from the University of Central Florida, Elizabeth’s academic foundation informs her strategic approach to digital marketing.
Her career spans significant roles where she has mastered the use of tools to create cohesive and effective marketing campaigns. She thrives on data-driven decision-making and is dedicated to continuous improvement and innovation in all her marketing endeavors.
Get the Free Guide
Innate to his human nature, Miguel has a reputation for leading with love. That is, being compassionate, pushing others to strive for excellence to realize their full potential, and being direct. He recognizes to retain top talent, they must feel and know they are invaluable to the company and that the company makes them even better than they dreamed. He’s taken his experience leading teams across organizations to take servant leadership to the next level.
Free e-book
FiveM has extensive experience advising leaders on modernization initiatives, resulting in valuable insights and “The Five Key Lessons” for digital transformation.