The Ever-Expanding Role of Operations

Organizations differ in their approaches to operational leadership. No longer are insurance COOs solely focused on underwriting, claims, billing and keeping the lights on. They have evolved into thought partners with wide-ranging responsibilities and an ever-growing backlog of strategic projects.

Mixed-mode: The Future of Insurance Distribution

The insurance industry stands at a pivotal juncture, with the emergence of millennials as the dominant demographic in the marketplace. Surpassing Baby Boomers, this group now represents the largest segment of potential insurance customers. This shift is not merely a demographic change but a transformative moment that demands a reevaluation of insurance distribution models.

Free e-book

5 key lessons in modernization

FiveM has extensive experience advising leaders on modernization initiatives, resulting in valuable insights and “The Five Key Lessons” for digital transformation.